One of South Africa’s leading corporate investment bank’s sales and operational capacity was limited, due to slow, paper-intensive manual client onboarding processes, which had begun to negatively impact the customer experience. With significant time and resources going toward the preparation, collection and vetting of documentation, further complications may arise due to inter-departmental handovers. Digiata was tasked with reducing turnaround times, increasing process transparency, and enhancing the customer experience.
Digiata developed a customised, end-to-end and automated onboarding solution that made the pre-population of existing consumer information quick and easy, enabling automated processing across the value chain through features such as dynamic intelligent electronic forms, convenient data pre-population, automated workflow functionality and STP to target systems.
Turnaround time was reduced by 70%, and sales and operational capacity was increased 20-fold.