Job Description

We are looking for exceptional people to join our Digiata teams in;

  • Cape Town
    • Junior Systems Analyst
  • Johannesburg
    • Junior Systems Analyst
    • Mid-level Systems Analyst

Our systems analysts are solution implementation specialists, responsible for interfacing with clients, understanding their needs and configuring software solutions to meet them.

You will be involved in delivering projects to clients from information gathering, working with a team in designing solutions, solution configuration, system testing, user training, continuous improvement and support.

It is a technical and practical role and will require you to;

  • Implement and configure our software to our design and client’s specific requirements.
  • Use our ‘low-code’ applications with SQL databases to build integrated and automated back-end processes with web-based UIs
  • Execute projects in a dynamic, collaborative, and iterative fashion - providing ongoing tangible benefit
  • Provide superior customer service to internal and external clients
  • Develop new concepts, approaches and applying best-practice patterns

Typical daily Tasks performed by a systems analyst at Digiata are;

  • Solution design, build, test, support and improve
  • Configure and test solutions with colleagues
  • Involved with unit and end-to-end testing of solutions
  • Involved in deploying solutions to server environments - Dev, QA, Production
  • Provide exceptional production support and ongoing improvement
  • Develop technical designs and documentation
  • Participate in update, design, requirements and feedback sessions

You should be;

  • Comfortable using technology and be able to explain it to others
  • Able to solve problems creatively and efficiently
  • Quality focussed
  • Able to manage time well and handle multiple projects simultaneously.
  • Able to manage job pressure well
  • Detail focussed as we work with sensitive data and critical business systems
  • Pedantically accurate
  • Able to communicate very well with different people - interpersonal, written and public speaking

Our work is satisfying and challenging. And we are stimulated and get excited when we:

  • Work closely with clients and see our solutions being used successfully
  • Achieve our project goals together with our team
  • Develop our technical skills and business knowledge
  • Contribute, participate and provide input to developing better internal approaches, methodologies and tools
  • Identify and explore new business development opportunities for Digiata

We will train, help, assist and develop you to best perform your work and develop professionally. You will be trained and mentored at Digiata with:

  • New employee induction to the company
  • Implementation specialist training program
  • Introduction into a project delivery team
  • Ongoing mentorship and coaching with your Team Leader
  • Support and helping hand from your team, larger analyst group, managers and directors
  • Ongoing development and training program utilising internal and specialist courses
  • Regular and formal reviews with the aim of skills development and professional growth
  • Open and collaborative culture, where everyone is encouraged to contribute

You will be expected to make judgement calls, show responsibility and act professionally. Characteristics and attitudes that we value are;

  • Professionalism
  • Being courteous & respectful
  • Integrity
  • Willingness to engage with people - learn from colleagues and clients
  • Enthusiasm, commitment, determination
  • General interest in applying technology to improve business and especially the financial services environment
  • Hands-on, organised and very hardworking
  • Strong sense of responsibility and motivation
  • Desire to learn and gain knowledge

Location and working hours

  • Cape Town
    • Our office in Cape Town is based in the CBD in Bree Street
    • Our systems analysts mostly work at client premises in the Cape Town area. Travel may be expected between local clients. Or occasionally to our Jhb office or clients. You are required to have your own transport (valid driver’s license) and be willing to travel.
  • Johannesburg
    • Our office in Johannesburg is based in the Rosebank Mall next to the Rosebank Gautrain station
    • Our systems analysts mostly work at client premises in the Johannesburg area. Travel may be expected between local clients. Or occasionally to our Cpt office or clients. You are required to have your own transport (valid driver’s license) and be willing to travel.
  • We and our clients work typical business hours - work days between 8am and 5pm. There may be occasional need to work evenings and weekends due to project deadlines or unexpected problems.

Desired Skills

  • B.Sc, B.Eng, BCom or BA (Socio-Informatics), BTech (Information Technology) degree with IT related subjects as majors.
    • From one of the following universities: UCT, Stellenbosch, CPUT, Wits, Pretoria, North West, Free State, Rhodes, KZN, Nelson Mandela, Johannesburg
    • With above average results. Guideline is 60% average at university.
  • Matric results - A or B for Maths HG
  • Excellent communication skills - interpersonal, written and public speaking

Benefits

  • Monthly Salary is cost to company, allowing you to manage your own financial planning
  • Company funded Group Life and Disability cover
  • 15 days annual leave
  • Leave days increase by 1 day per completed year of service from completion of year 3, up to a maximum of 20 days
  • Financial assistance towards post graduate studies
  • Discretionary bonus

At Digiata we have different roles that typically distinguishes seniority, experience and mostly responsibility. We refer to these roles as Junior, Mid-level and Senior Analysts

Desired Experience (per role)

  • Junior Analyst
    • Graduate - no experience
    • Software product configuration and support experience an advantage
    • SQL experience and standard scripting an advantage
  • Mid-level Analyst
    • 2 to 3 years experience
    • Solid database experience - SQL, Oracle
    • Software product configuration and support experience
    • Good understanding and experience of the software development process
    • Experience working in a project delivery environment
    • Financial services - banking, investment or asset management experience an advantage
    • Experience with middleware, ETL or EAI tools an advantage
    • Integration, process automation and system/data migration an advantage
    • Requirements definition, design, running workshops, configuring solutions, client communication and system documentation is an advantage
  • Senior Analyst
    • 5+ years financial services experience
    • Solid database experience - SQL, Oracle
    • Software product configuration and support experience
    • System analysis and design skills are necessary
    • Experience working in a project delivery environment
    • Requirements definition, solution design, running workshops, configuring solutions, client communication and system documentation
    • Experience leading technical project deliveries and managing delivery teams an advantage
    • Production support of client implementations
    • Server installation and deployment in corporate environments an advantage
    • Comfortable liaising with clients and senior management
    • Project management experience - lead, communication, reporting, work breakdown, estimates, tasking, tracking, budgets an advantage
    • Experience in managing people and developing their skills - administration, mentoring & coaching an advantage
    • Financial services - banking, investment or asset management experience an advantage
    • Experience with middleware, ETL or EAI tools an advantage
    • Integration, process automation. data warehouse and system/data migration an advantage

Additional Responsibilities (per role)

  • Mid-level Analyst
    • Design, configure, test and support technical solution implementations for clients
    • Involved, aware and focussed on project initiatives, goals, commitments, expectations and deadlines
    • Assist and coach junior staff
    • Apply Digiata standards and best practices
  • Senior Analyst
    • Technical Expert for solution delivery
    • In depth knowledge of all aspects of a client’s solution environment
    • Key coordinator of technical solution delivery for the team
    • Responsible for sound solution design and project execution according to Digiata standards
    • Ensuring excellent quality in service and solutions
    • Technical delivery - scoping, design, configuration, system testing, deployment, ongoing improvement
    • Assist, coach and train staff
    • Develop and improve Digiata standards and best practices

Salary (per role)

  • Junior Analyst
    • Salary R16K-R25K pm cost to company
    • Performance and salary is reviewed every 6 months
  • Mid-level Analyst
    • Salary R25K-R40K pm cost to company
    • Performance and salary is reviewed every 6 months
  • Senior Analyst
    • Salary R40K+ pm cost to company
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