Mobile Banking Development
During this last decade or so with mobile banking, we’ve seen a major shift in focus with regards to how banking customers interact with their banks.
At the end of the 20th century, it was still common to go to a physical branch to enquire about accounts. Many customers wrote out cheques to pay for groceries, utilities or services. Cash was king, and would still be long into the early nineties. The ATM represented the most used technology for many customers. Cellular telecommunication, as a technology, was still in its ‘teen’ years. Bold and adventurous, but not quite mature yet, most phones lacked internet connectivity. Internet Banking had only just started to become the point of contact for a few early adopters and other tech-savvy customers.
03 September 2014