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Data Migration IT Solutions

Data Migration IT Solution – Mission Control Software

The Challenge

A company required data migration IT solution. Keeping track of work tasks allocated to developers for attention can be a daunting challenge, especially if a paper-based solution is still being used. Mission Control was developed to assist the client in migrating their request logging system from one involving various filled-in forms cycling between different persons, to a web-based implementation where all actions and documents are stored electronically.

This process usually started with a user completing a form on paper detailing the request/error details. This user’s manager then approves the item by signing-off on the form, and the form is taken to a general manager for allocation to an available developer.

After the developer has performed their required actions, the form is passed back to the original user with comments relating to the work performed. The user verifies the changes on the system and signs off on the work performed if he/she is satisfied with the developer’s actions.

This process proved to be quite unwieldy, especially as the business expanded and more users, developers and funds were incorporated into the business.

The Solution

Digiata’s proposed solution incorporated two of Twenty57’s suite of products, namely Linx (the sending out of email notifications and moving of uploaded files) and Stadium (handling all front-end interactions with users of the system).

The revised flow of actions in the solution were as follows:

• Users entered request details on a Stadium screen and uploaded any additional supporting documents – a unique reference number for the request would then be generated.

• The manager of the user who booked the request receives an email notification detailing their task as logged. The manager needs to either approve or reject this request.

• Approved requests were made available to the business integration manager who allocated each pending task to an appropriate developer for actioning. Rejected requests were made available again to the user, who booked it to either amend the task’s details or delete the request.

• After a developer had performed their required work detailed in the request, it was made available to the business integration manager for allocation to a tester, usually the person who booked the original request.

• Should the tester approve the work, the request would be closed. If the user was not satisfied with the actions performed, the task is rejected and sent back to the developer for further attention.

The Results

The advantages of using the new Mission Control system over a form-based solution included the following:

• Various checks and validation procedures were put in place to ensure the correct information is provided by users when booking requests and also by developers and testers when attending to tasks.

• Communication between the relevant users of the system occurred via email, ensuring all relevant parties were informed of a change in status of a task and of any important information required in completion of the task.

• The Stadium front-end screens provided users with up-to-date view on the progress of work items and enabled various actions to be performed from pages. A complete log of actions were also recorded and made available for auditing purposes.

• Forms could no longer get “lost” as all request details were stored electronically. The system was also available any time of day and was easily accessible.

• The tools used for developing the implementation came with stellar reputations of quality and reliability.

To find out how we can solve your data migration-related business problem please contact us.

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