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Bond Originator Commissioning System IT Solution

Background

A leading bond originator in Southern Africa that was established in 2003, assists clients with the home loan application process, from start to finish (and free of charge). They approached Digiata to replace and streamline all functionality associated with their current commissioning system.

The Challenge

The current commissioning system was not catering to all of the client’s requirements, so they had resorted back to a manual process that was conducted and managed outside of their system.

This resulted in the increased prevalence of avoidable human errors in all daily functions, such as the auditing, tracking, consolidation and centralisation of business information. Added to this, the overall risk profile of the business increased due to an inadequate disaster recovery system, which left them exposed and vulnerable to data loss.

Digiata identified the following challenges within the current commissioning system:

The Solution

We used a two-phased approach to address the challenges.

Initially, we carried out an in-depth and full analysis of their current system and business processes, which we then used to construct a high-level, big-picture view of the existing environment and the client requirements.

Once this conceptual view was finalised, a detailed costing and solution proposal was presented to the client. They were relieved to find that we had proposed multiple approaches to their problems, as well as a costing plan to suit their pockets.

After thorough discussions, a clear course of action was agreed upon before the implementation phase of the project was started.

The Results

The new commissioning system now facilitates:

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